VOICEMAIL INSTRUCTIONS for  ADMINISTRATIVE and OFFICE PERSONNEL using the Black Digital phones.

1. TO LOG IN FROM YOUR OWN PHONE, DIAL 5000. THE VOICE MAIL SYSTEM WILL THEN RECOGNIZE YOU AS THE OWNER. THE FIRST TIME YOU LOG IN YOU WILL HEAR A TUTORIAL THAT WILL ASSIST YOU IN SETTING UP YOUR MAILBOX, OTHERWISE THE SYSTEM WILL PROMPT YOU FOR YOUR PASSCODE.

1. WHEN LOGGING IN FROM ANOTHER PHONE, DIAL “6” PLUS YOUR EXTENSION NUMBER, THEN, WHILE LISTENING TO YOUR GREETING, DIAL “6” PLUS YOUR EXTENSION NUMBER AGAIN. THE FIRST TIME YOU LOG IN YOU WILL HEAR A TUTORIAL THAT WILL ASSIST YOU IN SETTING UP YOUR MAILBOX, OTHERWISE THE SYSTEM WILL PROMPT YOU FOR YOUR PASSCODE.

NOTE: WHENEVER THE VOICEMAIL SYSTEM ASKS A YES OR NO QUESTION- REMEMBER“1 FOR YES, 2 FOR NO”

• PLEASE RECORD YOUR NAME
• SPELL THE FIRST THREE LETTERS OF YOUR LAST NAME
• CHOOSE YES TO BE LISTED IN THE DIRECTORY
• PLEASE CHOOSE TO HAVE ONLY A SINGLE GREETING
• RECORD A GREETING FOR YOUR CALLERS

THE FOLLOWING SCRIPT IS SUGGESTED:

“YOU HAVE REACHED THE VOICE MAIL OF (FIRST AND LAST NAME), I AM NOT ABLE TO TAKE YOUR CALL RIGHT NOW. AT THE TONE PLEASE LEAVE A MESSAGE AND I WILL RETURN YOUR CALL AS SOON AS POSSIBLE. THANK YOU. IF THIS IS AN EMERGENCY DIAL 0 AND YOU WILL BE CONNECTED TO AN ATTENDANT.”

• SET UP A SECURITY CODE

IMPORTANT: DO NOT HANG UP UNTIL THE SYSTEM SAYS “IF YOU ARE SATISFIED WITH YOUR MAILBOX SETTINGS PRESS 1 FOR YES OR 2 FOR NO” – IF YOU HANG UP BEFORE YOU PRESS 1 ALL SETTINGS ARE ERASED.

YOU HAVE NOW PERSONALIZED YOUR MAILBOX AND ARE READY TO GO. YOU WILL ACCESS YOUR MAILBOX WITH STEPS 1 AND 2 ABOVE AND THEN BE PROMPTED FOR YOUR SECURITY CODE EACH TIME YOU CALL IN TO IT.

WHEN YOU HAVE NEW MESSAGES IN YOUR MAILBOX THE LIGHT ON YOUR PHONE WILL FLASH. WHEN YOU CALL IN TO VOICE MAIL, AFTER YOU LOG IN, YOUR MESSAGES WILL BE AUTOMATICALLY PLAYED FOR YOU.

TO TRANSFER A CALL DIRECTLY TO SOMEONE’S VOICE MAILBOX:

PRESS TRANSFER AND THE MAILBOX NUMBER OF THE PERSON THE CALLER WANTS TO LEAVE A MESSAGE FOR AND THEN HANG UP. Dial 6 Plus the extension if it is a 2…. Ext.

TO REACH VOICE MAIL FROM “OFF CAMPUS” – DIAL (754) 323-0651 WHEN VOICE MAIL ANSWERS DIAL “6” PLUS YOUR EXTENSION NUMBER AND THE NEXT THING YOU WILL HEAR A PROMPT FOR YOUR PASSCODE.